Privacy Policy

Our commitment to you

We love the internet, but we don't love when internet companies prioritize profit over privacy. That's why we built a browser to make the internet better, not make money off your personal data.

We don't know which websites you visit

We have no idea you spend 12 hours on Twitter every day—but no judgment.

We don't see what you type into the browser

We’ll never know you searched “what’s that smell coming from my closet”—but we hope you solve your mystery.

We don't sell your data to third parties

We won’t tell the internet sales people you purchased plates, we won’t even know you purchased plates—but we hope you love them!

What we do care about when it comes to data is building the best, most reliable product we can. For instance, understanding which features our members are digging most (and which features they hate, oof). Keep reading to check out our full privacy policy.

Privacy Policy

Effective DateMarch 25, 2022

Overview

A Letter to All Arc Users,

Welcome to privacy at the Browser Company. To us, privacy means a web browser that the people we know and love can feel safe using. It means you don’t have to worry that your data is being misused, misappropriated, or bought and sold in ways you’re not aware of. It means we’re not now, not ever, in the business of profiting from your data.

We care about your privacy and want to be upfront about how we treat your personal data: what we do collect, why we collect it, where it all goes, and for how long. So we wrote this privacy policy to explain it to you in the clearest, simplest way we know how.

In addition to this privacy policy, please read our Terms of Service which also applies to your use of the product. It’s also where you can find any terms not directly defined in this policy.

One more reminder before you get started. We care about your privacy, but unfortunately, not everyone on the internet does. Just because we don't collect a particular piece of information doesn’t mean websites you visit or services you use won't try to. We do offer settings and tools to help you limit the information collected by other websites—read the section “Additional Ways to Enhance Privacy Online” below for more.

And as always, if you have any questions or suggestions, give us a shout at help@arc.net. We’re all ears!

Important Definitions

The following are terms that are frequently referred to in this privacy policy but not common in everyday language. We wanted to take a bit of extra time to explain them.

  • Personal Data means any information that identifies or relates to a particular individual (often referred to as “personally identifiable information” or “PII”).
    Data that is completely anonymized and cannot be linked with an individual user is NOT considered Personal Data.
  • Service Providers help us run our business and provide the Services to you. They may include:
    • Hosting, analytics, database, and communication providers, such as the authentication service we use to allow you to log into your account.
    • Support and customer service software providers, such as the software our team uses to communicate with you when you report a bug.
    • Security consultants who help us reduce security vulnerabilities in our software.

    Service Providers are contractually required to only handle your data in ways that we specify, including being contractually prohibited from selling your data.

What personal data do we collect and how do we collect it?

When you use the Browser

Category of Personal DataExampleWhen we collect this dataExamples of why we collect this data
Profile or Contact DataName, Email, Account passwordDirectly from you, when you choose to give it to us (such as when you sign up for an account)
  • So that you can log into your account
  • So that we can contact you
Device DataType of device and operating system used to access the ServicesAutomatically, when you use our desktop application
  • To understand the range of devices our software should support
  • To debug software issues specific to certain devices or operating systems
Product Usage DataHow often you use various product features
Inferences drawn from your product usage data, for instance, “Folks love using these keyboard shortcuts!”
Automatically, when you use our desktop application
  • To understand feature usage and improve our product
  • Product Usage Data never includes the websites you visit, files you download, or content you create in the product

When you reach out directly or otherwise choose to give us information

For instance, when you submit a bug report or request support, we’ll collect the information you share with us to help solve your problem. Specifically, if you submit a bug report, we’ll automatically collect the names of browser extensions you have installed in case they’re responsible for the issue you're reporting.

When you visit our website, thebrowser.company

We do NOT use cookies to track visitors to our website. To measure site traffic, we sought out a privacy-first service provider. Our provider uses IP addresses to maintain unique visitor counts and the geographic distribution of the site traffic. However, they’re contractually obligated not to collect any other personal information or sell your data.

When you choose to use certain features

Some features of the Browser rely on third-party APIs (Application Programming Interfaces) for their functionality. In these instances, the Browser directly connects you with the third party. If you choose to use these features, the third party may receive certain data as detailed below. This data never passes through our servers, and we have no way of knowing its contents.

  • Website translation: If you choose to use the website translation feature, the text to be translated will be sent to the Google Translate API.
  • Sidebar sync: If you choose to sync your sidebar via iCloud, data about your sidebar items will be sent to iCloud. Sidebar sync is on by default when you install the Browser, and you can turn it off in Preferences > General.
  • Search suggestions: When you type search queries or URLs, the Browser fetches search suggestions from your default search engine. Search suggestions are on by default when you install the Browser. You can change your default search engine or turn off search suggestions in Preferences > General.

Under what conditions would we share your personal data?

We never sell your data, and we’ll only share it in the following circumstances:

  • With our Service Providers, as needed to provide and improve the product. Service Providers are contractually required to only handle your data in ways that we specify, including being contractually prohibited from selling your data.
  • If you ask us to. We’ll share your data when you directly authorize it to be shared or share it yourself.
  • If needed to meet our legal requirements or safety measures, or to enforce legal rights. See "Why do we collect personal data?" below for more.
  • If there’s a change in company ownership such as a merger, acquisition, or bankruptcy, your data may be transferred to the new controlling party. Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Why do we collect personal data?

In general, we collect personal data to provide and improve our product and Services. This includes data to make the Browser work (such as account information) or data to make the Browser better (such as Device or Product Usage Data). We also collect data to make sure we’re able to:

  • Protect against fraud, or implement additional security measures.
  • Correspond with you if you reach out with a bug report, support request, or general inquiry. We may also send you updates, product information, or other marketing communications.
  • Meet legal requirements, safety measures, and enforce legal rights. We're required to comply with any legal process, law, or regulation that requests we disclose personal information we’ve collected, so long as we consider the request reasonable and lawful. This includes:
    • Enforcing our agreement terms or resolving disputes.
    • Protecting your rights, property, or safety, or that of any party that interacts with our product.

How do we store and protect your data?

We do our best to protect the Personal Data we collect from any unauthorized parties accessing, using, or sharing it, but it’s important to remember that no method of transmitting data over the internet or storing data is 100% secure. We also ask you to help us out with protecting your data. Easy steps include creating a strong password and limiting access to your device and account credentials.

We hold on to Personal Data for as long as you have an account with us or as otherwise necessary to provide you with our Services. We'll only hang on to it for longer if needed to meet our legal requirements discussed above, or if it’s anonymized so that it can’t be linked to a specific user.

If you are a resident of California, Nevada, or the EU, you may be afforded specific privacy rights and protections related to your personal data. Learn more here.

Are there age limits to who can use the product?

As noted in the Beta User Agreement, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at help@arc.net.

What are additional ways to enhance privacy online?

As an important reminder, Arc’s data practices may not extend to the websites you visit when using our browser, which we can't control. We do offer settings and tools to help you limit the information collected by websites you visit.

Navigate to Arc > Preferences > General > Privacy Preferences to control cookies and change other privacy and security settings. In the General preferences window, you can also change your default search engine and turn search suggestions on and off.

Changes to this Privacy Policy

We’re constantly trying to improve our product and services, so we may need to change this Privacy Policy from time to time. If we do, we’ll let you know by placing a notice on the app and on the The Browser Company website and/or contacting you directly, mostly likely via email.

If you opted not to receive legal notice emails (— we get it), or you haven’t given us your email in the first place, the updated policy will still apply. We’ll do our best to get these updates in front of you, however, the ball’s ultimately in your court to read and understand them. If you continue to use the product we’ll assume the updates are good with you. Of course, give us a shout if there’s anything that needs further explaining.

How can you contact us?

Website: thebrowser.company
Email: help@arc.net
Address: 285 N 6th St, Brooklyn NY, 5th Floor, 11211

If you are located in the EU or UK and have any questions or requests related to how we handle your data, you may use the following information to contact our Data Protection Officer and our EU or UK-Based Member Representative.

By mail:

  • EU: DP-Dock GmbH, Attn: The Browser Company, Ballindamm 39, 20095 Hamburg, Germany
  • UK: DP Data Protection Services UK Ltd., Attn: The Browser Company, 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom

By email: thebrowser.company@gdpr-rep.com